Privacy Policy

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Effective Date: September 9, 2026

1. Commitment to Privacy

Horizon RV & Auto Sales Ltd. is committed to protecting the privacy and security of personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

2. Information We Collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Mailing or residential address
• Driver’s license or identification information, where required
• Vehicle or RV information
• Trade-in vehicle information
• Purchase, sale, or financing information
• Billing and payment information
• Credit or financing information, where applicable and with appropriate consent
• Information provided in connection with test drives
• Communications submitted through contact forms, email, phone, or social media
• Information required to complete vehicle registration, licensing, insurance, or related transactions
• Other information reasonably necessary to complete a transaction or provide our services

3. How Information Is Collected

Information may be collected through:

• Website contact forms
• Phone calls
• Email inquiries
• In-person visits and consultations
• Vehicle or RV purchase and sales agreements
• Trade-in appraisals
• Financing applications
• Test drive forms
• Payment and transaction records
• Registration and licensing documentation
• Social media inquiries
• Other communications or transactions with Horizon RV & Auto Sales Ltd.

4. Why Information Is Collected

We collect personal information for the following purposes:

• Responding to inquiries
• Providing vehicle and RV information, pricing, and availability
• Preparing quotes and purchase agreements
• Processing vehicle or RV purchases and sales
• Evaluating trade-in vehicles
• Arranging financing, where requested
• Completing registration, licensing, and related transactions
• Processing payments
• Arranging vehicle delivery or pickup
• Communicating with customers regarding transactions
• Providing warranty or post-sale service information
• Maintaining business, transaction, and accounting records
• Preventing fraud and protecting our business and customers
• Marketing communications, where consent has been provided
• Improving website performance and customer experience
• Complying with applicable legal and regulatory requirements

5. Consent

By providing personal information to us, customers consent to the collection, use, and disclosure of their information for the purposes described in this Privacy Policy, except where otherwise permitted or required by law.

• Consent may be withdrawn at any time, subject to legal or contractual obligations.
• Marketing communications may be unsubscribed from at any time using the unsubscribe link, where available, or by contacting us directly.
• We only collect information that is reasonably necessary for legitimate business purposes or as otherwise permitted by law.
• Where consent is required, we will obtain consent before collecting, using, or disclosing personal information for that purpose.

6. Sharing Information with Third Parties

We do not sell personal information to third parties.

We may share personal information where reasonably necessary to complete a transaction, provide requested services, or comply with legal obligations. Depending on the circumstances, this may include sharing information with:

• Financial institutions and financing providers
• Vehicle manufacturers, dealerships, or suppliers
• Insurance providers
• Registration and licensing authorities
• Payment processors
• Accountants and bookkeepers
• Legal or professional advisors
• Cloud software and storage providers
• Service providers involved in vehicle delivery, repair, or warranty work
• Government or regulatory authorities where required or permitted by law

We take reasonable steps to ensure that third parties receiving personal information use it only for the purposes for which it was provided or as otherwise permitted by law.

7. Vehicle and Customer Information

We may collect and retain information relating to vehicles and RVs purchased, sold, traded, financed, serviced, or otherwise handled through our business.

This information may include vehicle identification numbers (VINs), registration information, mileage, appraisal information, purchase and sale details, service records, and other information reasonably necessary to complete transactions and maintain business records.

Customer information will not be publicly displayed or disclosed for marketing purposes without consent, except where disclosure is required or permitted by law.

8. Marketing and Communications

We may use personal information to communicate with customers about:

• Vehicles and RVs that may be of interest
• New inventory
• Promotions or special offers
• Company news and updates
• Warranty or service information
• Other products or services offered by Horizon RV & Auto Sales Ltd.

Where consent is required, marketing communications will only be sent with appropriate consent. Customers may withdraw consent or unsubscribe from marketing communications at any time.

9. Security Measures

In accordance with PIPA, we take reasonable security measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Security measures may include:

• Password-protected systems
• Limited employee access to personal information
• Secure cloud storage
• Secure payment systems
• Access controls for business systems
• Locked physical records where applicable
• Secure disposal of records when no longer required

10. Retention

We retain personal information only for as long as reasonably necessary for business, legal, tax, warranty, accounting, regulatory, insurance, or record-keeping purposes.

When personal information is no longer required, it will be securely destroyed, deleted, or anonymized in accordance with our record-retention practices and applicable legal requirements.

11. Access and Correction Rights

Under PIPA, individuals have the right to request access to their personal information held by us and to request corrections if the information is inaccurate or incomplete.

Requests may be submitted using the contact information provided below.

We may require reasonable verification of identity before providing access to personal information.

12. Privacy Contact

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Horizon RV & Auto Sales Ltd.

Email: admin@horizon-rv.ca

Phone: 236-464-9840

13. Website Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to improve website functionality, understand website usage, and improve the customer experience.

These technologies may collect non-identifying technical information such as:

• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website
• General geographic location
• Other website usage information

Users may disable cookies through their browser settings, although some website features may not function properly.

Where applicable, third-party analytics or advertising services may collect information about website interactions in accordance with their own privacy policies.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.

The most current version will be posted on our website with the updated effective date.

Copyright © 2026 Horizon RV & Auto Sales Ltd. - All Rights Reserved.